Terms of service

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Terms and Conditions – Tenacious

Last updated: 15/07/2026

Welcome to Tenacious. These Terms and Conditions govern your use of our website and the purchase of our products and services. By using our website and/or placing an order, you agree to be bound by these Terms.

1. About Us

Tenacious is a UK-based business offering mindfulness services, digital products, and curated products via third-party fulfilment partners.

Email: welcome@tenacious-wellness.com
Location: United Kingdom

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into binding contracts

3. Our Products and Services

Tenacious offers:

a) Digital Products

  • Online courses
  • Downloadable mindfulness materials
  • Audio or video content

b) Physical Products

  • Print-on-demand items (e.g. journals, clothing, merchandise)
  • Dropshipping products fulfilled by third-party suppliers

c) Affiliate Products

  • Products or services recommended via third-party links

d) Services

  • Coaching, sessions, workshops, or wellbeing support

All product descriptions and pricing are subject to change without notice.

4. Orders and Payment

  • All orders are subject to availability and acceptance
  • Prices are listed in GBP (£) unless otherwise stated
  • Payment must be made in full at checkout
  • We reserve the right to cancel or refuse any order

If we cancel an order, you will receive a full refund.

5. Digital Products

  • Delivered electronically via download or online access
  • By purchasing, you agree to immediate access

Under the Consumer Contracts Regulations 2013, you:

  • Acknowledge that digital content is non-refundable once accessed
  • Waive your 14-day cancellation right upon delivery

Digital products are for personal use only and must not be shared, copied, or resold.

6. Print-on-Demand and Dropshipping Products

Some products are produced and fulfilled by third-party suppliers.

  • Production and shipping times may vary
  • Items are made to order and may differ slightly from images
  • We are not responsible for delays caused by suppliers, customs, or couriers

Important:

  • Faulty or damaged items must be reported within 14 days of delivery
  • We will work with suppliers to resolve issues, including replacement or refund where appropriate

7. Affiliate Products

Tenacious may promote third-party products through affiliate links.

  • If you click on an affiliate link and make a purchase, we may earn a commission
  • You will be redirected to a third-party website to complete your purchase

We are not responsible for:

  • Product quality
  • Delivery
  • Returns or refunds

These are governed by the third-party provider’s terms and conditions.

8. Delivery

  • Delivery times are estimates only
  • We are not liable for delays outside our control
  • Customers are responsible for providing accurate delivery details

Risk passes to you upon delivery of the product.

9. Returns and Refunds

Physical Products

  • You have the right to cancel within 14 days of receiving your item
  • Items must be unused and in original condition

Exceptions:

  • Print-on-demand items may not be eligible for return unless faulty (as they are custom-made)

Faulty Goods

Under the Consumer Rights Act 2015, you are entitled to:

  • A repair, replacement, or refund if goods are faulty or not as described

Digital Products

  • Non-refundable once accessed or downloaded

Services

  • Cancellation terms will be provided at the time of booking

10. Health and Wellbeing Disclaimer

Tenacious provides mindfulness and well-being support.

Our content and services:

  • Are not medical or psychological treatment
  • Do not replace professional healthcare advice

Always consult a qualified professional where appropriate.

11. Intellectual Property

All content on this website (including courses, downloads, branding, and materials) is owned by Tenacious.

You may not:

  • Copy, distribute, or reproduce materials
  • Use content for commercial purposes

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the amount paid for the product or service

Nothing excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or misrepresentation

13. Third-Party Services

We use third-party platforms, including Shopify and external suppliers.

We are not responsible for:

  • Third-party platform outages
  • Supplier delays or errors
  • External website content

14. Privacy and Data Protection

We process personal data in accordance with UK law, including the Data Protection Act 2018 and UK GDPR.

Please refer to our Privacy Policy for full details.

15. Website Use

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to disrupt or hack the website
  • Misuse any content or services

16. Changes to These Terms

We may update these Terms at any time. Continued use of the website indicates your acceptance of any changes.

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Contact

For any queries, please contact:

Email: welcome@tenacious-wellness.com

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